Welcome to Creolens LTD ("we," "us," or "our"). We are a digital design and software development company focused on creating intuitive user interfaces and lightweight web applications. Our core services include UI/UX prototyping, responsive front-end development, and design system implementation. We primarily work with early-stage startups and small businesses looking to launch or improve their web presence. All our solutions are custom-tailored, web-based, and built using standard technologies such as Webflow, React, and Figma. Our goal is to deliver clean, functional, and accessible interfaces that enhance usability and support business workflows.
At Creolens LTD, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit our website, purchase our digital products, or engage with our online services. By using our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please refrain from using our website or services.
1. Information We Collect
Personal information is data that can be used to identify you. We may collect the following personal information:
Name: First and last name provided when you sign up for an account, purchase a product, or contact us.
Email Address: Used for communication, account creation, order confirmation, and updates about our products or services.
Billing and Payment Information: Credit card details, billing address, or other payment method information when you purchase digital products or services (note that we use third-party payment processors and do not store payment information directly on our servers).
Contact Details: Phone number or other contact information if provided voluntarily for support or communication purposes.
Account Information: Username, password (encrypted), and other details associated with your account on our website.
1.2. Non-Personal Information
We may also collect non-identifiable information to improve our services and user experience:
Usage Data: Information about how you interact with our website, including pages visited, time spent on the site, and referral sources.
Device Information: Data about the device you use to access our website, such as IP address, browser type, operating system, and device identifiers.
Cookies and Tracking Technologies: We use cookies and similar technologies to track user behavior, personalize content, and analyze website performance. You can manage cookie preferences through your browser settings.
1.3. Information Provided Voluntarily
Feedback and Correspondence: Any information you provide when you contact us via email, chat, or feedback forms, including inquiries, support requests, or reviews.
Project Details: Information shared during consultations or project discussions, such as design preferences, technical requirements, or business goals, to help us tailor our services to your needs.
2. How We Use Your Information
We use the information we collect for various purposes to provide and improve our services, comply with legal obligations, and communicate with you. These purposes include:
2.1. Providing Services and Products
To process and fulfill orders for digital products or online services, including sending order confirmations and delivering downloadable content.
To customize and deliver UI/UX prototyping, responsive front-end development, and design system implementation based on your specifications.
To manage your account and provide access to purchased products or ongoing services.
2.2. Communication
To send transactional emails, such as order confirmations, account updates, or project milestones.
To respond to inquiries, provide customer support, and address technical issues.
To send marketing or promotional emails about new products, services, or offers (you can opt out of marketing emails at any time).
2.3. Improving Our Services
To analyze user behavior and website performance through aggregated, anonymous data to enhance user experience and develop new features.
To conduct research and development for improving our design and software solutions.
2.4. Legal and Security Purposes
To comply with applicable laws, regulations, or legal requests, including responding to subpoenas or court orders.
To detect, prevent, and address fraud, unauthorized access, or other illegal activities.
To protect the rights, property, and safety of Creolens LTD, our users, and the public.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information under the following circumstances:
3.1. Third-Party Service Providers
We work with trusted third-party service providers to facilitate our operations. These providers may have access to your personal information only to the extent necessary to perform their services.
Examples include:Payment processors (e.g., Stripe, PayPal) to handle transactions.
Hosting and cloud storage providers to store website data and digital products.
Email marketing tools to send communications.
Analytics tools (e.g., Google Analytics) to track website performance.
All third-party providers are contractually obligated to protect your data and adhere to privacy standards.
3.2. Legal Compliance
We may disclose your information if required by law or to comply with legal processes, such as responding to government requests or protecting our legal rights.We do not sell, rent, or trade your personal information to third parties. However, we may share your information under the following circumstances:
3.3. Business Transfers
In the event of a merger, acquisition, or sale of all or part of Creolens LTD, your personal information may be transferred as part of the transaction. We will notify you of any change in ownership or use of your data and provide options regarding your information.
3.4. With Your Consent
We may share your information with other parties if you have provided explicit consent for us to do so.
4. Data Storage and Security
We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, loss, misuse, or alteration.
These measures include:Encryption of sensitive data during transmission using SSL/TLS protocols.
Secure storage of data on servers with restricted access.
Regular security assessments and updates to protect against vulnerabilities.
While we strive to protect your information, no system is completely immune to security breaches. If you suspect unauthorized access to your account or data, please contact us immediately at contact@creolens.com
4.1. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.
For example:
Account information is retained as long as your account is active or as needed for ongoing projects.
Transaction data is retained for accounting and legal purposes for a minimum of 2 years or as required by law.
Usage and analytics data may be retained indefinitely in an anonymized form.
If you request deletion of your data, we will remove identifiable information unless retention is required by law.
5. Your Rights and Choices
You have certain rights regarding the personal information we collect and process. These rights may vary depending on your location and applicable laws (e.g., GDPR for EU residents, CCPA for California residents).
5.1. Access and Correction
You can request access to the personal information we hold about you.You can update or correct inaccurate information by logging into your account or contacting us.
5.2. Deletion
You can request deletion of your personal information, subject to legal retention requirements. Once deleted, we will remove your data from our active systems, though backups may remain for a limited period.
5.3. Opt-Out of Marketing Communications
You can unsubscribe from marketing emails by clicking the "unsubscribe" link in our emails or contacting us directly.
5.4. Cookies and Tracking
You can manage cookie preferences through your browser settings or opt out of non-essential cookies via our website’s cookie consent banner.
5.5. Data Portability
Where applicable, you can request a copy of your personal data in a structured, commonly used, and machine-readable format.To exercise any of these rights, please contact us at contact@creolens.com
We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
6. International Data Transfers
Creolens LTD operates globally, and your personal information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your jurisdiction. We ensure that any international transfers comply with applicable laws and that adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) for transfers to and from the European Economic Area (EEA).
7. Third-Party Links
Our website may contain links to third-party websites, tools, or services that are not operated by Creolens LTD. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any external sites before providing personal information.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you believe a child has provided us with their data, please contact us at contact@creolens.com
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date or by sending an email notification. Your continued use of our website or services after such updates constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
Creolens LTD
Email: contact@creolens.com
For EU residents, you may also contact your local data protection authority with any concerns.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date or by sending an email notification. Your continued use of our website or services after such updates constitutes acceptance of the revised policy.